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Administrative Professionals Day was yesterday, and we took the opportunity to recognise the essential role administrative staff play in businesses of all sizes. These professionals are the organised, reliable backbone of the workplace—keeping everything running behind the scenes.
AtProfessional Academy, we are proud to support the next generation of admin professionals through our Business Administration Apprenticeship programme. And to mark the occasion, we’re spotlighting one of our fantastic apprentices— Phoebe Shields.
Phoebe’s role as an apprentice is varied and fast-paced. Her daily tasks include:
At the same time, she’s actively working on her apprenticeship: attending workshops, completing assignments, and carrying out research for projects. She’s found her rhythm by using quiet time in the office to focus on studies—and dedicating Fridays entirely to learning, either from home or in-office.
Phoebe’s responsibilities don’t stop at admin basics. She also:
These tasks give her real-world experience and show how on-the-job learning supports her career. For instance, attending a business finance workshop gave her the confidence to manage invoicing and financial discussions—skills she now uses regularly in her role.
Working closely with two managers in a small business means Phoebe is always learning. She gets to:
This kind of mentorship has been crucial in shaping her confidence and skillset.
Phoebe’s growth is guided through:
Her team and colleagues are a constant source of encouragement, which makes all the difference in her progress.
Phoebe’s journey is a fantastic example of how apprenticeships are more than just training—they’re a launchpad for long-term success. Her story is just one of many across the UK, and we’re proud to be part of that journey.
If you're a business owner or manager looking to develop your team’s administrative skills, our fully funded Business Administration Apprenticeship could be the perfect solution.