ISP LEVEL 6 QUALIFICATION

Build strategic commercial leadership with ISP Level 6

Build strategic commercial leadership with a recognised sales qualification designed for experienced professionals who want to lead with greater confidence and credibility.

ISP Level 6 supports senior sales development across planning, leadership and commercial impact.

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At a glance

Level: Level 6 Awarding body: Institute of Sales Professionals (ISP) Typical duration: 12 months Study commitment: Around 6 to 8 hours per week, depending on study route and pace. Recommended for: Best suited to senior sales professionals, consultants or leaders operating at a strategic level.
Institute of Sales Professionals

Professional recognition

Institute of Sales Professionals qualifications with Professional Academy

Professional Academy is an ISP approved training provider, supporting professional sales development through recognised standards and practical delivery.

Explore ISP recognition

The value of this qualification

What You Will Gain

The skills, recognition and confidence to lead marketing at the highest level.

  • Make evidence-based commercial decisions
  • Build high-performing sales capability
  • Apply governance and risk management in sales
  • Lead delivery of customer value across the organisation
  • Manage strategic customer and stakeholder relationships
  • Lead sales transformation and change
  • Translate strategy into complex sales objectives
  • Drive continuous improvement and professional credibility
  • Use market, customer and financial insight strategically
  • Shape commercial sales strategy at senior level
At a glance

Qualification Overview

A structured summary of the qualification, delivery model, and professional context.

Qualification title & level
ISP Level 6 in Chartered Sales Professionalism
Awarding body
Institute of Sales Professionals (ISP)
Qualification importance
A recognised ISP qualification that helps senior sales professionals strengthen strategic capability, professional status and leadership credibility.
Delivery modes
Live online workshops, online learning support and flexible study routes. Selected face-to-face workshops may be available for some programmes.
Typical duration
12
Typical weekly study commitment
Around 6 to 8 hours per week, depending on study route and pace.
Recommended entry criteria
Best suited to senior sales professionals, consultants or leaders operating at a strategic level.
Assessment method & format
Assessment is typically through written assignments and applied work-based tasks. Please check the current qualification route and study option for specific assessment requirements.
Tutor support model
Live tutor-led workshops, guided online learning resources and structured assignment support from Professional Academy.
Enrolment dates
Multiple start points may be available across the year. Contact Professional Academy for current study dates and route availability.
Pass rate statistics
Pass-rate information can vary by route, cohort and assessment window. Contact Professional Academy if you need current performance context.

Build your qualification

Choose the modules that will shape your qualification

Your pathway updates as you choose. Select a study route, make your module choices and we will confirm when your qualification is complete.

Your modules

Modules & What You Will Study

Each module is designed to develop your professional capability and strategic confidence. Whether your focus is marketing, sales, leadership, or wider business performance, these modules combine theory with real-world application to build analytical skill, commercial awareness, and confident decision-making.

Business

Module Overview & Learning Purpose

To enable learners to understand the factors that drive a commercially focused sales strategy. Learners will critically evaluate the current sales strategy for an organisation and propose a new commercial strategy to key stakeholders based on their findings. Specifications for Level 6 Qualifications in Executive Professional Sales Published in Dec-24 / Next Review Dec-27 ©Insititute of Professional Sales – this document cannot be reproduced with out prior approval – please contact eqa@the-isp.org V1.,1 Page 18 of 104

By completing this module, you will be able to apply the principles of develop a sales strategy in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The key components of a sales strategy, e.g., vision, mission, and objectives, value proposition, sales channels, pricing strategy, sales processes and tactics etc
  • The ways that market trends impact on sales strategy, e.g., economic indicators, consumer behaviour, customer preferences etc
  • How to keep up to date with relevant industry developments that affect sales strategy
  • The impact that technological advancements can have on the sales function and planning activities
  • How to conduct customer segmentation and targeting, e.g., identifying target markets, demographic, psychographic, and behavioural segmentation
  • How to customise sales approaches for different segments
  • Using competitive analysis to inform sales strategy, and how to identify and analyse key competitors within the marketplace
  • How SWOT analysis is used to develop sales approaches
  • Strategic positioning in the market
  • The ways that technological advancements impact on sales strategy, e.g., Customer Relationship Management (CRM) systems and data analytics, automation in sales processes, e- commerce, digital sales tools, artificial intelligence (AI) tools etc
  • How to analyse current strategy, e.g., reviewing sales data and performance metrics, customer feedback and satisfaction, alignment with overall business strategy etc
  • How to identify sales strategy strengths and weaknesses, e.g., internal and external influencing factors, SWOT analysis, PESTLE analysis, gap analysis etc

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6B1 - Develop a Sales Strategy

Module Overview & Learning Purpose

To enable learners to understand the relationship between sales strategy, organisational strategy and organisational requirements. Learners will plan, implement, monitor and adapt sales strategy

By completing this module, you will be able to apply the principles of deliver sales strategy in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The components of organisational strategy, e.g., vision, mission, goals, objectives, core values, competitive advantage, strategic priorities etc
  • How organisational strategy relates to sales strategy, e.g., alignment of sales goals with organisational goal, sales strategy as a driver for achieving competitive advantage etc
  • The role of the sales function in achieving financial targets and market positioning
  • The ways that sales strategy supports the achievement of organisational objectives, e.g., contribution of sales to revenue growth and market share, enhancing customer satisfaction and loyalty through targeted sales strategies etc
  • The sales strategy's role in new market entry and product launches
  • Proactive sales approaches that influence market trends
  • The importance of the sales feedback loop for informing organisational strategic adjustments
  • How ethical sales practices, corporate social responsibility, and cultural fit align with organisational values
  • The influence of the sales strategy on organisational culture and behaviours
  • How to assess the role of stakeholder expectations in shaping sales strategy
  • How to identify a range of stakeholders, e.g., internal (employees, management), external (customers, investors, suppliers) etc
  • How to manage expectations to balance stakeholder demands with strategic goals

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6B2 - Deliver Sales Strategy

Module Overview & Learning Purpose

To enable learners to understand the relationship between market insights and sales activities. They will also understand models and theories related to using Specifications for Level 6 Qualifications in Executive Professional Sales Published in Dec-24 / Next Review Dec-27 ©Insititute of Professional Sales – this document cannot be reproduced with out prior approval – please contact eqa@the-isp.org V1.,1 Page 27 of 104 insights. Learners will analyse data and information to provide market insights and apply them to their sales leadership activities

By completing this module, you will be able to apply the principles of apply market insights in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The definitions of market and customers insights
  • The concept of market insight, including qualitative and quantitative data about customers' behaviours, needs, preferences, and motivations
  • The differences between customer data and market insight
  • The importance of customer insights in identifying market opportunities and potential threats
  • How to use market insight to create customer-centric sales strategies that align with overall business objectives
  • How leading companies have successfully integrated customer/market insights into their strategic planning
  • The techniques that can be used for leveraging market insights to tailor sales pitches, personalise communications, and enhance customer engagement
  • Role of customer feedback loops in refining sales tactics
  • Different types of data-driven sales tactics, e.g., targeted promotions, personalised product recommendations etc
  • How to integrate customer/market insights into CRM systems to enhance functionality and user experience
  • How CRM data can be used to track customer interactions, predict future behaviours, and inform sales decisions
  • Ways that CRM tools and technologies can be evaluated

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 6 credits
  • Guided Learning Hours (GLH): 30 hours
  • Total Qualification Time (TQT): 60 hours
  • Level: ISP Level 6
  • Unit reference: L6B3 - Apply Market Insights

Module Overview & Learning Purpose

To enable learners to understand the key data sources that support strategic decision making and different organisational team requirements. Learners will Specifications for Level 6 Qualifications in Executive Professional Sales Published in Dec-24 / Next Review Dec-27 ©Insititute of Professional Sales – this document cannot be reproduced with out prior approval – please contact eqa@the-isp.org V1.,1 Page 31 of 104 critically analyse data from a range of sources and drive improvements to sales strategy

By completing this module, you will be able to apply the principles of data-led decision making in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The internal data sources available to support data-led decision making, e.g., sales reports, customer databases, financial reports etc
  • The information that sales reports provide, e.g., sales trends, customer preferences, product/service performance etc
  • The data that is provided by customer databases, e.g., analysing customer demographics, behaviours, purchase history etc
  • How financial records can be used to support strategic decision making, e.g., examining revenue, expenses, profitability, financial health indicators etc
  • The external data sources available to support data-led decision making, e.g. market research reports, industry trends, competitive analysis etc
  • How market research reports support decision making, e.g., gaining insights into market size, growth rates, competitor analysis etc
  • The data available that relates to industry trends, e.g., identifying emerging trends, technological advancements, regulatory changes etc
  • Competitive Analysis, e.g., understanding competitors' strategies, pricing, market positioning etc
  • The techniques used to evaluate the reliability and validity of data sources
  • How to assess the credibility of data sources through cross-referencing and validation
  • Construct validity- how to ensure that data measures what it claims to measure in relation to strategic decisions
  • Content validity – how to confirm that data adequately covers all relevant aspects of the decision-making context

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6B4 - Data-led Decision Making

Module Overview & Learning Purpose

To enable learners to understand market research and how it supports the sales function. Learners will use market research to develop sales strategy

By completing this module, you will be able to apply the principles of market research for sales strategy in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • How market research helps sales leaders and managers identify and understand their ideal customers, e.g., demographics, needs, preferences, buying behaviour, pain points etc
  • Types of primary research methods, e.g., surveys, interviews, focus groups, product/service use records etc
  • Types of secondary research, e.g., industry research, government data, news articles, academic journals etc
  • How to combine primary and secondary research, and qualitative and quantitative methods, to gain a comprehensive understanding of the market and target customers
  • How market research informs the development of winning sales strategies by uncovering market trends, competitor analysis, and pricing strategies
  • The relevant information about customer perceptions, objections, and buying triggers that market research can reveal and how to apply this knowledge in sales strategy
  • The research methods that can be adopted to create compelling sales messages that draw on the findings of market research to address customer needs to lead to conversions, e.g., address concerns, highlight specific product/service benefits, align to business objectives etc
  • The limitations of market research
  • How market research can help identify emerging markets, new customer segments, and unmet customer needs
  • The ways that market research can reveal customer satisfaction levels and areas for improvement to improve the relationships with them
  • How to source market research data that is valid, reliable and sufficient
  • How to ensure organisational and individual compliance with relevant data protection guidelines

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 3 credits
  • Guided Learning Hours (GLH): 15 hours
  • Total Qualification Time (TQT): 30 hours
  • Level: ISP Level 5
  • Unit reference: L5B3 - Market Research for Sales Strategy

Core

Module Overview & Learning Purpose

To enable learners to understand the components of a sales strategy and the associated planning processes. Learners will be able to implement a sales strategy, then monitor, evaluate and adapt it to ensure success. Specifications for Level 6 Qualifications in Executive Professional Sales Published in Dec-24 / Next Review Dec-27 ©Insititute of Professional Sales – this document cannot be reproduced with out prior approval – please contact eqa@the-isp.org V1.,1 Page 38 of 104

By completing this module, you will be able to apply the principles of plan and implement sales strategy in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The key elements of a sales strategy, e.g., goals and objectives, target market identification, value proposition, sales process, sales enablement, performance metrics, competitive analysis etc
  • The relevant industry regulations and ensure that sales strategies comply with them
  • How to identify and prioritise target customer segments based on demographics, psychographics, buying behaviour etc
  • How to craft clear and compelling value propositions that address customer needs and differentiate from competitors
  • The importance of exploring direct and indirect sales channels, including digital and physical channels, and their strategic importance
  • How to determine the optimal sales team structure based on your target market and sales cycle
  • How to develop a compensation plan that aligns with sales goals and motivates sales professionals
  • Segmentation criteria, e.g., geographic, demographic, psychographic, behavioural, psychographic, firmographic etc
  • The different market targeting strategies, e.g., differentiated, undifferentiated, concentrated, micromarketing, local etc
  • How to leverage Customer Relationship Management (CRM) systems and other sales tools to improve efficiency and productivity
  • How to conduct competitive analysis, e.g., SWOT (strengths, weaknesses, opportunities, threats), Porter’s Five Forces, benchmarking, competitive profiling, gap analysis, visualisation tools etc
  • How the competitive analysis findings are used when developing the sales strategy

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6C1 - Plan and Implement Sales Strategy

Module Overview & Learning Purpose

To enable learners to understand the factors that inform long-term sales forecasting, and the techniques that are used to forecast. Learners will analyse the relationship between sales forecasting and organisational planning. They will also monitor actual sales against forecast sales for an organisation

By completing this module, you will be able to apply the principles of strategic sales forecasting in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The internal factors that influence sales forecasting, e.g., organisational goals and objectives, sales team performance and capabilities, product lifecycle stages (e.g., introduction, growth, maturity, decline), historical sales data and trends etc
  • The external factors that influence sales forecasting, e.g., market conditions and competitive landscape, economic indicators (e.g., GDP, inflation rates), technological advancements, regulatory and legal changes etc
  • How to contrast strategic and operational forecasting
  • How market trends impact sales forecasting accuracy
  • The methods for identifying and analysing market trends
  • The impact of buyer behaviour and preferences on forecasting
  • How to use of market research reports and industry analyses for forecasting
  • Case study examples of how market trends influenced sales forecasts in different sectors and markets
  • The importance of accurate and comprehensive sales data for forecasting
  • The methods used to collect and analyse historical sales data for use in forecasting
  • How to use sales data for trend analysis and pattern recognition
  • The limitations of relying solely on historical data for future forecasting

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6C2 - Strategic Sales Forecasting

Module Overview & Learning Purpose

To enable learners to understand the importance of customer relationship management at board/senior levels. They will understand how to analyse customers business needs to determine mutually beneficial goals. Learners will develop plans and achieve mutually beneficial goals with major customers and evaluate the success of strategic relationship activities to develop ongoing plans

By completing this module, you will be able to apply the principles of strategic consultative selling in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The key principles of strategic customer relationship management (CRM), e.g., definition and scope, customer centricity, role in building long-term customer relationships, data driven decisions, strategic partnerships, business enablement, innovation, agility, social responsibility etc
  • The importance of data and analytics in strategic CRM Specifications for Level 6 Qualifications in Executive Professional Sales Published in Dec-24 / Next Review Dec-27 ©Insititute of Professional Sales – this document cannot be reproduced with out prior approval – please contact eqa@the-isp.org V1.,1 Page 48 of 104
  • Customer Lifetime Value (CLV) and its significance
  • The impact of effective CRM when operating at Board and senior levels
  • How CRM aligns with and supports the strategic objectives of different organisations
  • The role of CRM in enhancing customer satisfaction and loyalty
  • The methods used to establish and maintain Board and senior level relationships, e.g., personal branding, demonstrating strategic thinking, delivering results, building a high-performing salesforce, pro-active engagement, networking, storytelling, leveraging data and analytics, response speed, crisis management etc
  • The role of trust and credibility in relationships with senior stakeholders
  • How to build rapport and understand the decision-making process at the board level
  • Strategies for engaging board members and senior executives
  • The roles of senior leadership in different types of organisations
  • The leadership theories relevant to CRM, e.g., transformational leadership

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6C3 - Strategic Consultative Selling

Module Overview & Learning Purpose

To enable learners to understand customer procurement strategies and how the supplier influences and meets customers’ needs. They will match an organisation’s differentiated business value with customers’ needs

By completing this module, you will be able to apply the principles of customer procurement practices in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The differences between centralised and decentralised procurement
  • Centralised single procurement department manages all purchasing activities, leading to potential economies of scale and standardised processes
  • Decentralised individual departments manage their own procurement, allowing for flexibility and responsiveness to specific needs
  • The advantages and disadvantages of long-term supplier relationships versus transactional procurement, including cost considerations, risk management, and supplier development
  • The role of cost, quality, and service in procurement decisions
  • The importance of total cost of ownership (TCO) over initial purchase price
  • Quality management theories (e.g., Deming's PDCA cycle) and their impact on procurement
  • The customer’s internal cost of implementing a new solution
  • The various risks the customer perceives from implementing the solution
  • How market conditions affect procurement choices, e.g., the influence of supply and demand dynamics, economic conditions, and market competition
  • The importance of compliance and regulatory requirements in procurement, e.g., regulations such as ISO standards, industry-specific regulations, and corporate social responsibility (CSR)
  • The impact of e-procurement systems on procurement efficiency

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 4 credits
  • Guided Learning Hours (GLH): 20 hours
  • Total Qualification Time (TQT): 40 hours
  • Level: ISP Level 6
  • Unit reference: L6C4 - Customer Procurement Practices

Module Overview & Learning Purpose

To enable learners to understand sales territory design and that factors that impact their management. Learners will review organisational sales territories and organise resources to manage and adapt them

By completing this module, you will be able to apply the principles of sales territory management in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The ways that organisations design their sales territories and the associated rationale for the approaches selected
  • The range of territory design approaches, e.g., geography, industry, size of customer accounts, account value, product etc
  • How to design and refine territories using data and analytics, e.g., customer data, sales history, market research etc
  • The organisational strategies used to break down the target market into smaller more manageable groups with similar needs
  • The variables used to segment the market to design territories
  • How to review territory in relation to customer activity, new customers, target achievement, competitor activity etc
  • Ways to calculate territory turnover from historical data or similar account size measurements
  • How to measure the of number of customers and call frequency against average weekly call rate and working weeks per year
  • How to incorporate growth potential and environmental factors to predict potential when designing a territory
  • The territory planning criteria that are used by competitors and how these compare with own organisation’s approach
  • How to balance workload and opportunity, e.g., similar number of high-potential accounts, equal effort to cover, opportunities for all salespeople to achieve their quotas etc
  • How to balance travel time and time spent with customers

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 6 credits
  • Guided Learning Hours (GLH): 30 hours
  • Total Qualification Time (TQT): 60 hours
  • Level: ISP Level 5
  • Unit reference: L5C2 - Sales Territory Management

Leadership

Module Overview & Learning Purpose

To enable learners to understand strategic sales leadership and management. Learners will lead sales in organisations and continuously improve their own leadership and management skills

By completing this module, you will be able to apply the principles of strategic sales leadership in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The definition and scope of strategic sales leadership
  • The key principles of strategic sales leadership, e.g., vision setting, strategic alignment, value creation etc
  • The differences between leadership and management in the context of sales
  • The different application of principles in organisational contexts, e.g., in SMEs, large corporations, non-profits etc
  • The components of a strategic sales plan, e.g., market analysis, customer segmentation, sales forecasting, resource allocation, metrics etc
  • The role of leadership in developing and implementing the sales plan
  • Overview of leadership styles, e.g., transformational, transactional, situational, servant leadership etc
  • Leadership style theories, e.g., Blake and Mouton’s Managerial Grid, Hersey and Blanchard’s Situational Leadership, Burns’ Transformational Leadership Theory etc
  • The impact of different leadership styles on sales team performance, motivation, and organisational outcomes
  • How to align sales strategy with the overall organisational strategy
  • The importance of integrating sales goals with organisational objectives
  • The Balanced Scorecard approach

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 6 credits
  • Guided Learning Hours (GLH): 30 hours
  • Total Qualification Time (TQT): 60 hours
  • Level: ISP Level 6
  • Unit reference: L6L1 - Strategic Sales Leadership

Module Overview & Learning Purpose

To enable learners to understand how to leverage psychological theories to motivate individual sales professionals, and the factors that affect sales team dynamics. Learners will demonstrate psychology- based leadership techniques to inspire team action and apply behavioural economic principles

By completing this module, you will be able to apply the principles of sales leadership psychology in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The key psychology theories that can be applied to sales leadership
  • Why it is important for effective sales leaders coach their teams to see things from the customer's point of view, allowing them to tailor their approach and build stronger relationships
  • The four components of Psychological Capital (PsyCap) - self-efficacy (belief in one's abilities), hope (future optimism), optimism (positive outlook), and resilience (ability to bounce back from setbacks)
  • How sales leaders who cultivate PsyCap within their teams can empower them to overcome challenges and achieve greater success
  • Ways that Social Learning Theory can be leveraged by providing coaching, mentorship, and opportunities for salespeople to observe and imitate successful colleague behaviours
  • How Goal Setting Theory can help teams set effective goals that drive performance and provide a sense of accomplishment
  • Positive Psychology: This field focuses on fostering positive emotions and strengths within individuals. Sales leaders who leverage positive psychology principles can boost their team's optimism, hope, resilience, and overall well-being, leading to higher motivation and performance
  • How successful sales leadership benefits from a general understanding of human motivation, persuasion techniques, and effective communication strategies etc
  • The key psychological motivation theories, e.g., Maslow’s Hierarchy of Needs, Herzberg’s Two-Factor, Vroon’s Expectancy, Deci Self-Determination etc
  • Intrinsic versus extrinsic motivators
  • How to apply psychological theories to sales leadership practices in the workplace, e.g., via incentive and rewards programme design
  • Different leadership styles, e.g., situational, transformational, servant, transactional etc

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 6 credits
  • Guided Learning Hours (GLH): 30 hours
  • Total Qualification Time (TQT): 60 hours
  • Level: ISP Level 6
  • Unit reference: L6L2 - Sales Leadership Psychology

Module Overview & Learning Purpose

To enable learners to understand organisational change models and the external and internal elements of organisational change. Learners will communicate the change vision to stakeholders and lead the change process

By completing this module, you will be able to apply the principles of lead organisational change in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • Organisational Change Models, e.g., Lewin, Kotter, ADKAR, McKinsey, Bridges etc
  • The strengths and weaknesses of different change models in terms of simplicity, flexibility, focus on people vs. processes, ability to address both incremental and transformational change, practical application etc
  • How to analyse how different organisational contexts affect the suitability and effectiveness of each model, e.g., organisation size, legal structure, culture, industry/sector etc
  • How to align change models/theories and approaches with the strategic goals and vision of an organisation
  • The challenges associated with implementing change in organisations
  • How to select a change approach that aligns with organisational culture
  • The external (macro) elements that influence organisational change, e.g., political, economic, social, technological, legal, environmental, technological advancements, globalisation, economic cycles, demographic shifts etc
  • The internal (micro) elements within an organisation that can drive or hinder change
  • How organisational culture affects change initiatives, e.g., norms, values, beliefs, and behaviours
  • How the components of organisational structure can support change, e.g., hierarchies, departmentalization, communication flows
  • The resources required to initiative and support change implementation, e.g., human, financial, technological etc
  • How to assess the role of external factors such as regulations and market conditions

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6L3 - Lead Organisational Change

Module Overview & Learning Purpose

To enable learners to understand the factors that contribute to organisation continuous improvement. Learners will analyse information, identify opportunities and implement continuous improvement in the sales function

By completing this module, you will be able to apply the principles of lead continuous improvement in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The principles and concepts of continuous improvement, including the definition and purpose
  • Kaizen philosophy and its application in organisations
  • Lean principles and Six Sigma methodologies
  • Total Quality Management (TQM) and its relevance to continuous improvement
  • Deming’s PDCA cycle (plan-do-check-act)
  • The importance of a culture of continuous improvement to organisations
  • How to build a culture of continuous improvement, e.g., leadership commitment, employee involvement, open communication etc
  • The role of organisational culture in supporting continuous improvement initiatives
  • The benefits of a continuous improvement culture, e.g., enhanced productivity, employee engagement, customer satisfaction etc
  • The benefits of continuous improvement, e.g., increased efficiency, cost savings, improved quality, innovation etc
  • The challenges of continuous improvement, e.g., resistance to change, resource allocation, maintaining momentum etc
  • Case studies of successful continuous improvement initiatives in sales functions in different organisations

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6L4 - Lead Continuous Improvement

Module Overview & Learning Purpose

To enable learners to understand risk management within an organisation. Learners will assess an organisation’s risk management approach and appetite using a good practice framework and develop and implement a risk management plan for the sales function. Specifications for Level 6 Qualifications in Executive Professional Sales Published in Dec-24 / Next Review Dec-27 ©Insititute of Professional Sales – this document cannot be reproduced with out prior approval – please contact eqa@the-isp.org V1.,1 Page 78 of 104

By completing this module, you will be able to apply the principles of risk management in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • Definition of risk and risk management
  • Risk appetite and risk tolerance
  • Risk management processes (identification, assessment, mitigation, monitoring, and review) etc. Types of Risks:
  • Strategic risks: market competition, changes in technology, regulatory changes
  • Operational risks: supply chain disruptions, IT failures, human error
  • Financial risks: credit risk, market risk, liquidity risk
  • Compliance risks: legal obligations, regulatory requirements
  • Reputational risks: public perception, brand damage etc. The impact of risk on organisational objectives:
  • Risk impacts on financial performance, market position, and operational efficiency
  • Case studies of organisations facing various risks and the consequences etc. The roles and responsibilities of sales leaders in risk management:
  • Leadership in risk identification and mitigation
  • Integrating risk management into sales strategy and operations

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6L5 - Risk Management

Module Overview & Learning Purpose

To enable learners to understand organisational human resource planning processes and the range of people involved in sales professional recruitment. Learners will plan recruitment to meet legal and organisational requirements and implement the recruitment process for a sales role

By completing this module, you will be able to apply the principles of manage recruitment in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The role of human resource planning in organisations to ensure that they have the right people, with the right skills, in the right places, at the right times
  • The human resource planning processes and techniques that are used in organisations
  • The use of outsourcing, subcontracting, and outworkers in organisations
  • Techniques that are used for organisational succession planning
  • The legal and organisational requirements of recruitment processes
  • The ways that organisational policies and procedures impact recruitment for sales roles in both positive and negative ways
  • The systematic steps involved in attracting, selecting, and hiring qualified candidates to fill open positions within organisations
  • The reasons for recruitment for a sales role, e.g., organisational expansion, organisational growth, employee retirement/resignation/maternity and paternity leave, change of working hours etc
  • How to develop job descriptions and specifications following organisational formats and requirements
  • How to work with the human resources team to formulate a recruitment plan with strategies for sourcing and attracting suitable candidates
  • Organisational processes that are used for screening and short-listing candidates
  • The range of assessment and interviewing methods that can be used during recruitment, e.g., online tests, assessment centres, aptitude and personality psychometrics

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 6 credits
  • Guided Learning Hours (GLH): 30 hours
  • Total Qualification Time (TQT): 60 hours
  • Level: ISP Level 5
  • Unit reference: L5L2 - Manage Recruitment

Module Overview & Learning Purpose

To enable learners to understand the purpose of sales coaching and mentoring and the processes that support these practices in the sales function. Learners will plan and implement coaching or mentoring with sales professionals

By completing this module, you will be able to apply the principles of coach and mentor sales professionals in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • Definitions of coaching and mentoring
  • The similarities and differences between coaching and mentoring, e.g., how conversations are conducted, duration of relationship, short/long term goals, training required, experience, formality, directive/non-directive, contractual arrangements, working relationship etc
  • The benefits for individuals, e.g., individual development, improves performance, builds relationships, provides career and professional development opportunities etc
  • Own organisations’ expectations of the impact of coaching and mentoring
  • How developing individuals using coaching and mentoring supports the achievement of sales objectives
  • The coaching and mentoring cycles, e.g., set goals, plan activities, monitor progress, review outcomes
  • Different models that support coaching and mentoring, e.g., GROW (Whitmore, 1992), CLEAR (Hawkins, 2012), OSKAR (Jackson and McKergow, 2000), Five Stage
  • Mentoring Structures (Clutterbuck, 2004) etc
  • The range of coaching and mentoring techniques that can be used
  • The knowledge that coaches and mentors require, e.g., models, the tools they can access, the techniques that support effective sessions, records, legal requirements for confidentiality etc
  • The skills that coaches’ and mentors require, e.g., communication, questioning, active listening, ability to challenge, constructive feedback, record keeping etc
  • The personal characteristics that coaches and mentors require, e.g., empathetic, curious, inspirational, positive, persistent, open, innovative etc

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 6 credits
  • Guided Learning Hours (GLH): 30 hours
  • Total Qualification Time (TQT): 60 hours
  • Level: ISP Level 5
  • Unit reference: L5L4 - Coach and Mentor Sales Professionals

Self

Module Overview & Learning Purpose

To enable learners to understand the characteristics of an effective leader and the importance of leadership agility and resilience. Learners will implement continuous personal development activities to enhance leadership performance and impact

By completing this module, you will be able to apply the principles of enhance leadership capability in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The key characteristics of an effective leader, e.g., clear communicator, collaborator, responsible, accountable, decisive, open to change, grit (Duckworth), role model etc
  • The definition and significance of self-awareness in leadership
  • The role of emotional intelligence in developing leadership self-awareness
  • The benefits of self-awareness for leaders, e.g., improved decision-making, enhanced interpersonal relationships, increased adaptability etc
  • The key characteristics of a self-aware leader, understanding of own strengths/development areas, open to feedback, aware of how emotions impact workplace decisions and behaviours, able to regulate emotions, growth mindset, adaptable leadership style, team orientated, humility, live by values, integrity, etc
  • The key personality traits required for self-awareness, e.g., introspection, empathy, emotional regulation, authenticity etc
  • The tools, techniques and models that help to develop self-awareness levels, e.g., Johari Window model (Luft and Ingham, 1955), Reflective Cycle (Gibbs, 1988), Experiential Learning Cycle (Kolb, 1970), Strength-Finder Framework (Gallop), VIA Strengths etc
  • The role of feedback in enhancing self-awareness of leadership capabilities
  • Why it is important to assess the impact of self-awareness on personal and professional development
  • The correlation between self-awareness and leadership effectiveness
  • How leadership impacts on team dynamics, communication, conflict resolution etc
  • How self-awareness can influence decision-making, e.g., cognitive biases (Kahneman, 2011)

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 5 credits
  • Guided Learning Hours (GLH): 25 hours
  • Total Qualification Time (TQT): 50 hours
  • Level: ISP Level 6
  • Unit reference: L6S1 - Enhance Leadership Capability

Module Overview & Learning Purpose

To enable learners to understand the policies, procedures and practices that support inclusion and the benefits of inclusive, ethical leadership. Learners will role model ethical behaviours and promote an inclusive, ethical culture

By completing this module, you will be able to apply the principles of lead an inclusive, ethical culture in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • Equality and diversity legislation, e.g., the Equality Act 2010, Human Rights Act 1998 etc
  • How to use frameworks to evaluate the effectiveness of current inclusion policies and procedures within organisations, e.g., SWOT analysis, PESTLE analysis, McKinsey 7 S framework, GAP analysis, risk matrix, audits (internal and external)
  • Why it is important to regularly review and update policies to align with evolving ethical standards and societal norms
  • The organisational policy and procedures need to be considered for compliance, e.g., pricing, sales pipeline, training and development, discipline and grievance, entertainment etc
  • The differences between legal, regulatory, ethical and socially responsible requirements on the activities of an organisation
  • Policies and guidelines that affect the organisation, e.g., industry codes of conduct, Corporate Social Responsibility (CSR) etc
  • The benefits to an organisation of an ethical and diverse workforce
  • How organisational leadership style and leaders influence the behaviour of employees
  • The impact that different leadership styles have on the sales function, the organisation and customers
  • How leaders’ personal values and ethical behaviours can impact
  • The importance of self-awareness and emotional intelligence (Goleman) to leading ethically and inclusively
  • The principles of authentic leadership (George) and its relevance to building an inclusive working culture

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 8 credits
  • Guided Learning Hours (GLH): 40 hours
  • Total Qualification Time (TQT): 80 hours
  • Level: ISP Level 6
  • Unit reference: L6S2 - Lead an Inclusive, Ethical Culture

Module Overview & Learning Purpose

To enable learners to understand leadership styles within an organisational culture. Learners will assess their personal competencies and leadership potential. They will manage their own continuing professional development in relation to leadership

By completing this module, you will be able to apply the principles of leadership in context in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • How to assess the impact of different leadership styles on individual sales professionals, sales teams and the overall organisational culture
  • How and why organisational values and acceptable standards of behaviour differ in organisations
  • Sources of information that can be used to determine the competencies and personal qualities required for effective leadership within an organisation, e.g., job description, role specification, how own role relates to organisation strategies and objectives, organisational competency framework etc
  • How different leadership behaviours can be leveraged to increase organisational performance
  • The concept of emotional intelligence and how it applies to the leadership role
  • How to identify the present/future leadership skills and behaviours using a range of tools to measure against required competencies/behaviours
  • The tools and techniques that support evaluation of personal leadership strengths, e.g., SWOT analysis, 360-degree feedback, performance management feedback, comparison with role specification, psychometric testing, online assessments, coaching conversations etc
  • Why it is important to gather feedback from line manager, team members and peers to evaluate own leadership strengths
  • The different qualities and behaviours that support effective leadership, e.g., attitude, ability to adapt to change, versatility, motivation, aptitudes, experience needed (previous work, voluntary work, qualifications), reflective practices etc
  • Why it is important to adapt leadership styles to meet the needs of different situations and individuals
  • How to identify own development needs in relation to the requirements of an organisational role
  • How to align organisational and personal values

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 5 credits
  • Guided Learning Hours (GLH): 25 hours
  • Total Qualification Time (TQT): 50 hours
  • Level: ISP Level 5
  • Unit reference: L5S1 - Leadership in Context

Module Overview & Learning Purpose

To enable learners to understand ethical, legal and professional requirements related to the sales function. Learners will implement policies and procedures to ensure compliance and take action to respond to non-compliance

By completing this module, you will be able to apply the principles of manage ethical, legal and professional requirements in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • The relevant (e.g. UK) legal and regulatory requirements for organisations, e.g., data protection; Competition and Markets Authority (CMA), consumer protection laws, advertising standards, contract laws, and industry-specific regulations etc
  • Relevant contract laws that apply to organisations and sales professionals
  • The functions and people who are responsible for ensuring legal and regulatory compliance
  • Organisational policies and procedures related to compliance
  • How ethical and legal requirements related to the sales function vary depending on the industry, location, and specific circumstances
  • The importance of truth and accuracy when selling products and services
  • The impact of misrepresentation or deceptive practices, such as false advertising or making misleading claims
  • The importance of maintaining confidentiality when dealing with sensitive information about clients or business operations
  • Ethical sales practices required for competing fairly and honestly in the marketplace
  • Practices that violate ethical standards, e.g., price-fixing, collusion with competitors, engaging in anti-competitive behaviour etc
  • How to comply with data protection laws, e.g., obtaining consent before collecting personal information, safeguarding data from unauthorised access or disclosure, using customer data only for legitimate purposes etc
  • The implications of compliance and non-compliance for individuals, teams and the organisation, the penalties for misrepresentation, etc

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 4 credits
  • Guided Learning Hours (GLH): 20 hours
  • Total Qualification Time (TQT): 40 hours
  • Level: ISP Level 5
  • Unit reference: L5S2 - Manage Ethical, Legal and Professional Requirements

Module Overview & Learning Purpose

To enable learners to understand the differences between beliefs, attitudes and values systems. They will understand the skills required for effective critical thinking. Learners will evaluate information, arguments, and ideas in a logical and systematic way to solve organisational challenges

By completing this module, you will be able to apply the principles of develop critical thinking skills in a professional sales context, evaluate their impact on performance, and use evidence to identify practical improvements in your own role and organisation.

What You Will Study

  • Definitions of what is meant by critical thinking, e.g., the ability to clarify thinking to break down a problem or a piece of information, interpret it and use that interpretation to arrive at an informed decision or judgement
  • The range of skills related to effective critical thinking, e.g., able to identify/verify facts, awareness of bias, analytical, identifying underlying assumptions, logical reasoning (deductive and inductive), active listening, creative thinking etc
  • The personal characteristics that support effective critical thinking, e.g., curiosity, openness, receptivity to new ideas, flexibility to change opinions, clarity in communication, scepticism, confidence to question assumptions, reflective, meta-cognition, emotional intelligence etc
  • The sources of information that can support assessment of personal skills and characteristics related to critical thinking
  • How to seek, accept and use feedback about own skills and characteristics
  • The definitions of beliefs, attitudes and values
  • How personal values differ to organisational values, and the challenges that can arise with misalignment
  • Cognitive attitudes, e.g., the intellectual component of critical thinking, facts and beliefs
  • Affective attitudes, e.g., the emotional component of critical thinking, the feelings associated with ideas
  • Behavioural attitudes, e.g., how people intend to behave in relation to ideas and suggestions
  • How individual beliefs can be changed, e.g., influenced by experience, learning, evidence, over time etc
  • How individual attitudes can be changed, e.g., via persuasive messages, new information, social pressure etc

Assessment Method

This module is assessed through a portfolio of evidence that demonstrates both knowledge and competence. You will provide evidence that you can apply the published learning outcomes and assessment criteria in realistic or real working environments.

  • Assessment type: Portfolio of evidence (knowledge and competence based)
  • Credit value: 4 credits
  • Guided Learning Hours (GLH): 20 hours
  • Total Qualification Time (TQT): 40 hours
  • Level: ISP Level 5
  • Unit reference: L5S3 - Develop Critical Thinking Skills

Our options

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The Qualification is modular by design. Your total course fee is built around your individual learning pathway, so you never pay for content you do not need.

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Who is 2025 ISP Level 6 in Chartered Sales Professionalism suitable for?

The recommended entry criteria on this course page describe the expected starting point. An adviser can help you confirm whether the course fits your current experience and intended next step.

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How is 2025 ISP Level 6 in Chartered Sales Professionalism delivered?

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