Professional Academy staff profile

Mandy Mercer

Qualifications Consultant

My name is Mandy and I'm a Qualifications Consultant at the Professional Academy. I support learners and employers by providing guidance, resources, and expertise to ensure a smooth learning journey and help everyone get the most from their experience with the Academy.

Department: Support
LinkedIn: View LinkedIn

About

A bit about me

In my role, I speak with learners to discuss their current learning requirements and their career progression objectives, providing guidance and encouragement to help them achieve their goals. I also liaise with employers to ensure training aligns with business needs and contributes to professional growth. By supporting colleagues and fostering collaboration across the Academy, I help create a positive, efficient learning environment. My work ensures that everyone involved has a seamless, rewarding experience and can reach their full potential.

How I support learners

Practical support, clearly explained

How I help learners

My work helps learners gain clarity on their learning needs and career goals, advising them on the most suitable course level to support their development. For employers, I ensure training aligns with business objectives, supporting workforce growth and improving team performance. By providing guidance and tailored support, I help learners make meaningful progress in their careers, while employers benefit from a more skilled, engaged, and productive workforce.

Ask me about

Learners and employers can come to me for guidance on suitable course levels based on individual skills, experience, and career goals, as well as support in understanding learning pathways and next steps. I also provide advice on career progression and how training can support longer-term development. For employers, I help ensure training aligns with business needs and workforce objectives.

What good support looks like

To me, good service and support means being responsive, reliable, and clear, ensuring that learners and employers feel informed and confident at every stage of their journey. It involves providing accurate advice that helps learners choose the most appropriate course level for their needs and career goals, while also ensuring employers feel their training requirements are understood and met. Good support is proactive, consistent, and tailored to the individual, rather than one-size-fits-all. It also means maintaining positive communication and building trust, so that every interaction contributes to a smooth, professional, and supportive overall experience.