Professional Academy staff profile

Jess Turnbull

Business Administrator

Hi, I’m Jess. My role is to support learners and customers throughout their experience with Professional Academy.

Department
Customer service and advice
LinkedIn
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About

A bit about me

I’ve worked as a Business Administrator for Professional Academy since November 2024. My role involves handling enquiries, delivering welcome calls, organising apprenticeship cohorts and workshops, and providing learners and tutors with any relevant information. Alongside my customer facing responsibilities, I am responsible for creating the monthly student newsletter, which celebrates students and provides useful information to support them throughout their studies. As a result of studying the Multi-Channel Marketer apprenticeship, I handle the social media content for the business and occasionally host webinars!

How I support learners

Practical support, clearly explained

How I help learners

I ensure smooth processes and provide timely information to learners and colleagues

Ask me about

You can come to me for any workshop queries (including links, recordings, cancellations), Refinery troubles, exam dates, or course enquiries.

What good support looks like

It’s important to me that our customers feel supported and have a positive experience. I always aim to communicate in a friendly, helpful, and timely way, offering as much support as I can.

Outside of work

My hobbies outside of work include going to the gym, meeting up with friends, and doing my nails.

Department

Customer support

What I make easier

I try to ensure that everyone is informed with the correct information, as and when they need it.

Behind the scenes

Handle many emails that support the process

How I keep things moving

Due to my job being customer facing, a lot of things often come to me, or Nic, first. This means I then identify what needs doing, and who, if anyone, needs to be involved in the process.