Professional Academy staff profile
Head of Customer Experience
It’s my job to make sure everyone has the best learning journey with Professional Academy and achieves their goals.
About
I work closely with Philip Knowles, Head of Learning, to ensure that our programmes are engaging and inclusive, building in as much flexibility as possible to make them accessible too. The Operations Team help me to deliver a great customer experience for learners and employers and The Marketing Team help me to spread the word of our achievements and those of our learners.
How I support learners
I help learners and employers by planning their programmes to meet their requirements and addressing any issues that may arise.
Come to me if you have a complaint, need assistance or a shoulder to cry on!
Good customer experience starts with the individual, rather than processes and procedures so I always want to get to know our learners and employers first.
I am told I have a ‘no nonsense’ attitude to getting the job done, so I will, in the words of Hannibal ‘either find a way or make one’!
Department
We pride ourselves on being a caring provider and offering a personal service, so I am the face of that promise supported by our amazing Operations Team.
Our main concern is the learners in our care, so maintaining quality, compliance, consistency and trust is an ongoing task and we strive to be the best we can and every day is a learning day.
As a subscriber to Continuous Professional Development, I feel I can easily relate to our learners and employers.
