Leadership
Diane Earles
Head of Customer Experience
It’s my job to make sure everyone has the best learning journey with Professional Academy and achieves their goals.
Our People
Real people behind every learning journey
Meet the people behind the Professional Academy experience, from route advice and learner support to operational coordination, teaching, mentoring and quality leadership.
People directory
Find the people behind advice, support, operations and delivery
This page brings together the Professional Academy people learners and employers may hear from at different points in the journey, from route conversations and customer support to operational coordination and live delivery.
Profiles are organised so it is easier to understand who does what, where to start, and which part of the team is most relevant for the conversation you need to have next.
Browse by team
Find the right part of the Professional Academy experience
Use the section links to move straight to leadership, support, operations or delivery profiles. Each area stays visible so the page remains stable as profiles are added, updated or temporarily unavailable.
Leadership and learning quality
Strategic leadership, standards and service direction
These profiles show the people shaping quality, judgement, programme direction and the wider Professional Academy experience.
Leadership
Martin Hutchins
CEO
I’m the CEO of Cambridge Professional Academy and have spent many years helping people develop their skills, confidence and careers. I’m passionate about pra...
Leadership
Phil Knowles
Head of Learning
Philip has been a pracademic for longer than that term has been in existence balancing full time practitioner roles with part time teaching in FE and HE posts.
Customer service & advice
Route conversations, customer service and practical guidance
These profiles focus on the people who help learners and employers understand options, get the right answers and move forward with clarity.
Customer service and advice
Jess Turnbull
Business Administrator
Hi, I’m Jess. My role is to support learners and customers throughout their experience with Professional Academy.
Customer service and advice
Nic Miles
Course Coordinator
I'm a Course Coordinator in the Customer Service team, supporting learners throughout their journey with Professional Academy. From onboarding and workshop p...
Operations, finance and marketing
The team making the day-to-day experience clearer and more dependable
These profiles show the people helping communication, administration, coordination, finance and content stay joined up behind the scenes.
Support
Fahad Malik
Marketing Executive
I'm a Marketing Executive at Professional Academy, looking after our website, search visibility and advertising. My job is to make sure anyone looking for a ...
Support
Mandy Mercer
Qualifications Consultant
My name is Mandy and I'm a Qualifications Consultant at the Professional Academy. I support learners and employers by providing guidance, resources, and expe...
Support
Nat Milner
Accounts and Office Administrator
I am an Accounts and Office Administrator, working with internal accounting systems and maintaining administrative records. Whatever comes my way, I give it ...
Tutors, trainers and mentors
Delivery specialists with practical experience
These profiles highlight the people delivering workshops, mentoring learners and bringing professional experience into the learning journey.
Christopher Journeaux
Trainer and Learner Support
Christopher is an accomplished marketing and public relations professional, and has more recently lectured at Jersey International Business School.
Experience: 30+
John Finlay
Tutor and Mentor
ohn brings a wealth of practitioner experience to his teaching and mentoring, drawing on a consistent record of measurable results in sales and sales managem...
Experience: 30+
Margaret Hyde
Trainer and Learner Support
Margaret brings a wealth of practitioner experience in PR and marketing communications, gained across both the private and public sectors — primarily in heal...
Experience: 30+
Sally Steadman
Trainer and Mentor
Sally is a well-rounded marketing and business development professional with a highly successful track record across organisations ranging from small start-u...
Experience: 25+
Stuart Parton
Tutor and Mentor
Stuart is a marketing professional who values integrity, original thinking and plain speaking as the means to get the job done.
Experience: 30+
Diane Earles
Head of Customer Experience
It’s my job to make sure everyone has the best learning journey with Professional Academy and achieves their goals.
Experience: over 30
Martin Hutchins
CEO
I’m the CEO of Cambridge Professional Academy and have spent many years helping people develop their skills, confidence and careers. I’m passionate about pra...
Experience: 30+
Phil Knowles
Head of Learning
Philip has been a pracademic for longer than that term has been in existence balancing full time practitioner roles with part time teaching in FE and HE posts.
Experience: over 40+
How support shows up
People first, because progress depends on feeling supported
Professional Academy works best when learners and employers feel they are dealing with people who listen carefully, respond clearly and take responsibility for helping things move forward.
That matters in advice, customer service, operations and delivery alike. The shared aim is not simply to answer questions, but to make the experience feel more human, more joined up and easier to trust.
Our culture
“We are people people: practical, thoughtful and genuinely motivated by helping each learner or employer feel understood, supported and confident about what comes next.”
That mindset shapes how we communicate, how we solve problems and how we build long-term confidence in the Professional Academy experience.
Next step
Need help from the right team?
Whether you are choosing a route, planning team development or supporting a learner already on programme, we can connect you with the most relevant Professional Academy people.
