Apprenticeship route
Business Administrator Apprenticeship
For employed learners building strong administration, coordination, communication and stakeholder support capability across day-to-day business operations.
Established apprenticeship support
A practical route needs a credible delivery partner
Compare the programme first, then use our specialists to check the role, workplace evidence and funding position before enrolment.
At a glance
Overview
Strengthen practical administration, coordination, communication and stakeholder support capability in a real workplace role.
Start with the role
Who this apprenticeship is for
Learners
Who it is for
Suitable for Business Administrators, Office Administrators, Operations Assistants, Project Administrators, Team Administrators and broader business support roles.
Learner value
Learners build confidence through transferable workplace skills that support progression across administration, operations and support functions.
What the learner develops
Communication, organisation, process improvement, stakeholder support, digital administration, prioritisation, document handling and professional behaviours.
- Communication
- Organisation and prioritisation
- Process improvement
- Stakeholder support
- Digital administration
- Document handling
- Service mindset
- Professional behaviours
Employers
Employer value
Use this route to build reliable admin capacity, improve process consistency and create stronger progression for business support staff.
What the employer contributes
A successful programme connects structured learning to meaningful workplace responsibility. Before enrolment, we help confirm that the role, available activity and internal support will give the learner a realistic opportunity to apply and evidence their development.
- A suitable employed role with relevant responsibilities
- Practical opportunities to apply learning at work
- A named manager who supports progress and feedback
- Access to projects, evidence and appropriate stakeholders
- Time for learning, reviews and required assessment activity
- Early action when progress or workplace opportunities need support
Compare your options
This apprenticeship may not be right for you
If the role, employment status, funding rules or required workplace evidence do not fit, the equivalent professional qualification may provide a more flexible route.
Apprenticeship consultation
Check the role, learner and funding position with a specialist.
Use a short consultation meeting to confirm whether this apprenticeship fits the workplace role and agree the most useful next step.
Meet your tutors
Learn from industry experts
Our course delivery team bring practical workplace insight, structured guidance, and supportive feedback to every stage of learning.
Christopher Journeaux
Trainer and Learner Support
Diane Earles
Head of Customer Experience
Fahad Malik
Marketing Executive
Jess Turnbull
Business Administrator
John Finlay
Tutor and Mentor
Mandy Mercer
Qualifications Consultant
Margaret Hyde
Trainer and Learner Support
Martin Hutchins
CEO
Nat Milner
Accounts and Office Administrator
Nic Miles
Course Coordinator
Phil Knowles
Head of Learning
Sally Steadman
Trainer and Mentor
Stuart Parton
Tutor and Mentor
A structured route
How learning and support work together
The programme combines planned development, practical workplace application and regular human support so progress remains visible and purposeful.
Planned development
Programme structure
Programmes combine scheduled learning, applied workplace tasks, regular reviews, portfolio-building and staged preparation for completion requirements.
Learning is sequenced around the requirements of the product and the opportunities available in the learner's role. Activities build towards confident application rather than isolated completion.
- Scheduled workshops and guided learning activity
- Workplace tasks connected to real responsibilities
- Evidence gathered progressively throughout the programme
- Milestones that make priorities and next steps clear
- Preparation integrated before final assessment
People-first support
Delivery and support model
Professional Academy combines trainer support, mentoring, employer guidance and technology-supported visibility so learners and line managers can see progress clearly.
Support connects the learner, their employer and Professional Academy. Regular conversations identify progress, unblock workplace challenges and keep development aligned with the role.
- Expert teaching and guidance from experienced practitioners
- Named support between scheduled learning activities
- Regular progress reviews with the learner and employer
- Feedback on application, evidence and assessment readiness
- Clear escalation when additional support is needed
From suitability to achievement
The apprenticeship journey
Use this summary to understand how suitability, planning, learning and assessment fit together.
- Stage 01
Check suitability
Confirm that the product, employed role, eligibility and available workplace activity create the right starting point.
- Stage 02
Plan the programme
Recognise prior learning, agree responsibilities and establish a practical training plan with clear milestones.
- Stage 03
Learn and apply
Combine guided learning with workplace activity, feedback, evidence and regular progress reviews.
- Stage 04
Prepare for assessment
Confirm gateway readiness, organise the required evidence and prepare confidently for independent end-point assessment.
Expert support, applied learning
How we mentor and support you
A blend of expert conversation, structured resources and applied workplace activity keeps learning practical, personal and connected to the progress you want to make.
Expert-led workshops
Learn with practising professionals
Live workshops turn theory into practical decisions. They are led by practising professionals who have held senior positions in their discipline and bring multi-sector experience, so discussion is grounded in the realities of your role.
Personal mentoring
Guidance from people who have done the role
Your mentor is a practising professional with senior leadership experience across sectors. They help you interpret feedback, overcome workplace challenges and turn learning into confident action.
On-demand e-learning
Build confidence between live sessions
Structured digital learning lets you prepare, revisit key concepts and progress at a pace that works alongside your role. Resources make every workshop and workplace conversation more useful.
Applied assignments
Show what you can do at work
Assignments connect learning to real responsibilities, giving you a clear way to practise, reflect and build credible evidence of progress. Expert guidance helps turn live work into meaningful development.
Presentations and feedback
Communicate your thinking with confidence
Presentations give you a supported space to articulate recommendations, explain decisions and respond to professional questions. Constructive feedback builds confidence before you use these skills with stakeholders.
English apprenticeships only
Understand apprenticeship funding
Funding and eligibility depend on employer type, learner circumstances, role suitability, start date and current English apprenticeship rules.
Assessment and progression
From gateway to apprenticeship achievement
Gateway and end-point assessment apply under current apprenticeship rules, with preparation linked to workplace evidence and employer review.
- Stage 01
Gateway
Confirm readiness for final assessment.
- Stage 02
End-point assessment
Complete the applicable independent assessment methods.
- Stage 03
Completion
Achieve the apprenticeship and plan progression.
The end-point assessment for ST0070 Business Administrator, version 1.0, consists of three elements. Every assessment method must be passed.
Assessment methods
- Knowledge test: a multiple-choice test lasting up to 60 minutes assesses non-organisation-specific knowledge, including regulation, business fundamentals and project management principles.
- Portfolio-based interview: a 30 to 45-minute interview uses the portfolio of learning to explore workplace evidence and mapped knowledge, skills and behaviours.
- Project presentation: the apprentice presents a completed project or process improvement and answers questions about planning, delivery, decision-making and outcomes.
All three methods are weighted equally and contribute to the overall fail, pass or distinction result.
Assessment plan: Skills England, ST0070 version 1.0. Requirements should be confirmed against the version applying to the learner's start date.
Study support you will receive
You are never developing alone
Hear how learners experience the people, resources and guidance around their development.
Apprenticeship standard
Knowledge, skills and behaviours
These statements are loaded directly from the Dataverse apprenticeship standard record for ST0070.
Expand each section to view all of the learning outcomes.
Knowledge14 statements
| Ref | Statement |
|---|---|
| K01 | Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation |
| K02 | Knows organisational structure and demonstrates understanding of how their work benefits the organisation |
| K03 | Knows how they fit within their team and recognises how their skills can help them to progress their career |
| K04 | Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers |
| K05 | Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK |
| K06 | Engages and fosters relationships with suppliers and partner organisations |
| K07 | Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations |
| K08 | Understands the organisation's internal policies and key business policies relating to sector |
| K09 | Understands the applicability of business principles such as managing change, business finances and project management |
| K10 | Understands the organisation's processes, e.g. making payments or processing customer data |
| K11 | Is able to review processes autonomously and make suggestions for improvements, applying a solutions-based approach to improve business processes and helping define procedures |
| K12 | Understands how to administer billing, process invoices and purchase orders |
| K13 | Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact) |
| K14 | Where necessary understands the international/global market in which the employing organisation is placed |
Skills30 statements
| Ref | Statement |
|---|---|
| S01 | Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages |
| S02 | Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required |
| S03 | Produces accurate records and documents including: emails, letters, files, payments, reports and proposals |
| S04 | Makes recommendations for improvements and present solutions to management |
| S05 | Drafts correspondence, writes reports and able to review others' work |
| S06 | Maintains records and files, handles confidential information in compliance with the organisation's procedures |
| S07 | Coaches others in the processes required to complete these tasks |
| S08 | Exercises proactivity and good judgement |
| S09 | Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way |
| S10 | Seeks advice of more experienced team members when appropriate |
| S11 | Builds and maintains positive relationships within their own team and across the organisation |
| S12 | Demonstrates ability to influence and challenge appropriately |
| S13 | Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge |
| S14 | Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms |
| S15 | Uses the most appropriate channels to communicate effectively |
| S16 | Understands and applies social media solutions appropriately |
| S17 | Answers questions from inside and outside of the organisation, representing the organisation or department |
| S18 | Completes tasks to a high standard |
| S19 | Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work |
| S20 | Is able to review processes autonomously and make suggestions for improvements |
| S21 | Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly |
| S22 | Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues |
| S23 | Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines |
| S24 | Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace |
| S25 | Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation) |
| S26 | Manages resources e.g. equipment or facilities |
| S27 | Organises meetings and events, takes minutes during meetings and creates action logs as appropriate |
| S28 | Takes responsibility for logistics e.g. travel and accommodation |
| S29 | Uses relevant project management principles and tools to scope, plan, monitor and report |
| S30 | Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required |
Behaviours12 statements
| Ref | Statement |
|---|---|
| B10 | Demonstrates taking responsibility for team performance and quality of projects delivered |
| B01 | Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders |
| B02 | Adheres to the organisation's code of conduct for professional use of social media |
| B03 | Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures |
| B04 | Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude |
| B05 | Motivates others where responsibility is shared |
| B06 | Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience |
| B07 | Takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete |
| B08 | Performs thorough self-assessments of their work and complies with the organisation's procedures |
| B09 | Is able to accept and deal with changing priorities related to both their own work and to the organisation |
| B11 | Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately |
| B12 | Takes initiative to develop own and others' skills and behaviours |
Compare with adjacent development options
Use these links to compare adjacent routes, move back up to the parent pathway page and connect this programme to wider apprenticeship support content.
Compare all related apprenticeship routes
Move back to the parent pathway page to compare route fit, progression and next-step guidance across the wider family.
Compare with management qualifications
See whether management or leadership qualifications are a better next step than an apprenticeship route for the learner or organisation.
Plan funding and implementation
Explore funding, learner support, employer guidance and the wider apprenticeship journey before you commit to the route.
Free programme guide
Request the apprenticeship brochure
Take away the programme information and review it with the people involved in the decision.
Related routes and useful links
Use the parent discipline page and support pages to compare adjacent options, understand funding and plan the wider apprenticeship journey.
Management qualifications
Build the confidence and practical tools to lead people, priorities and performance.
Apprenticeship funding
Understand apprenticeship funding, eligibility and the practical steps before enrolment.
Apprenticeships for organisations
See how organisations can develop capability through role-led, workplace-based apprenticeships.
Apprenticeships for learners
Understand whether an apprenticeship fits your role, goals and employment circumstances.
Support that helps apprenticeships succeed in practice
Professional Academy combines experienced trainers, people-first support, line manager guidance and structured learner visibility.
Continual reviews keep learners moving
Regular checkpoints help employers, learners and trainers spot drift early, keep evidence on track and maintain momentum towards timely completion.
Named trainers and advisers stay close to the programme
Support is led by experienced people who understand workplace delivery, learner confidence and the practical decisions employers need to make.
Planning is shaped around timely, high-quality completion
We structure delivery, review cadence and intervention around sustained progress, strong gateway readiness and the conditions that support higher achievement.
Development stays tied to live work, not abstract theory
Learners build evidence through real campaigns, customers, service activity or operational work so the apprenticeship creates value while capability grows.
Frequently asked questions
Frequently asked questions
Who is this apprenticeship designed for?
This apprenticeship is designed for employed learners whose role provides suitable responsibilities, workplace activity and opportunities to demonstrate the required knowledge, skills and behaviours.
How long does the apprenticeship take?
The programme duration is shown in the quick facts on this page. The exact timetable depends on prior learning, workplace opportunities, learner progress and readiness for end-point assessment.
How is the apprenticeship funded?
Eligible apprenticeship training is normally funded through an employer apprenticeship levy account or co-investment. We confirm eligibility, employer contributions and any exclusions before enrolment.
What support will the learner receive?
Learners receive structured teaching, learning resources, progress reviews and named human support. Employers and line managers are involved so learning can be applied in the workplace.
How is progress assessed?
Progress is reviewed throughout the programme using learning activity, workplace evidence and regular reviews. The learner must meet the gateway requirements before completing the independent end-point assessment.
What if this apprenticeship is not the right fit?
We can compare the role, learner experience, funding position and workplace evidence with alternative apprenticeships or an equivalent professional qualification before you commit.
Explore your options
Plan support for a business administration apprentice
Employers can use our guide to apprenticeships for organisations to check the support needed around the learner. If the role is moving into first-line supervision, compare CMI Level 3 management and leadership as a separate development option.
Further Resources
Additional Information
Next step
Ready to discuss the right business administrator apprenticeship route?
Talk to us about the role, the learner and the support environment you can provide so we can help you confirm fit, funding and the most suitable next step.
