Appeals and Complaints Procedure

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The purpose of our policy is to outline Professional Academy’s appeals and complaints procedures. It is intended for all delegates, tutors and staff to ensure everyone involved is aware of the procedures and how they are implemented.

Complaints Procedure

Informal

If you have a problem which is causing concern, please speak you’re your mentor to raise the issue initially. You can also contact the administration team immediately so that the issue can be addressed.

Formal

If the problem is more serious and the administration team has been unable to resolve the issue, delegates are asked to contact Jill Towner (Contract Manager) on the office number 01223 783 605 who will, again, endeavour to solve the issue.

Issues may include dissatisfaction with delivery of workshops, level/quality of feedback and administration processes.

Appeals Procedure

In the event of a dispute over an assessment which has taken place for an individual piece of work.

In the first instance please make your appeal to your Mentor

If you are unhappy with the outcome of this an appeal can be made to the Internal Quality Manager

As a final resort your complaint or appeal can be made to the Education and Skills Funding Agency.

You must contact the ESFA within 12 months after the issue happened.

Email or post your complaint to the ESFA complaints team.

complaints.ESFA@education.gov.uk

Complaints team

Education and Skills Funding Agency

Cheylesmore House

Quinton Road

Coventry

CV1 2WT