|
|
Achieving Results
Each functional or skills area of the National Occupational Standards are divided into units. Each unit describes a key part of someone's job and are usually divided into two or more elements that describe the activities the person has to carry out.
Each element contains clear performance criteria that describe what effective workers do and the standards of quality they achieve.
These units are about how the manager can effectively deliver the business outcomes that customers expect and 12 skills are considered:
- Manage a project
- Manage programme of complimentary projects
- Manage business processes
- Develop and review a framework for marketing
- Resolve customer problems
- Monitor and solve customer service problems
- Support customer service improvements
- Work with others to improve customer service
- Build the organisation's understanding of its market and customers
- Develop a customer focussed organisation
- Manage the achievement of customer satisfaction
- Improve organisational performance
For more information click here or contact Deborah Grieve on +44 (0)844 800 5256
|
|
|
